IMPORTANT INFORMATION

Corona Virus Outbreak

Due to the recent outbreak of Corona Virus (COVID-19) and the requirement of many to self-isolate, Onestream are currently operating with a significantly reduced workforce. In order to balance the safety and wellbeing of our staff with servicing our customer’s needs we need to use the most efficient methods for customer contact.

Therefore, during these unprecedented times we are unable to continue to take telephone calls, but will instead service your needs via the use of Livechat. If you have a question about your order, your current bill or service then click on the Livchat option below and one of our agents will be happy to assist you.

Livechat is available to browsers on all main devices including desktop and mobile.

For those customers who are elderly or vulnerable, if you are not able to use the Livechat functionality then please call our usual number where you will be able to request callback. Please note due to very limited resource we are only able to offer a callback to those unable to use our Livechat functionality. Number for elderly and vulnerable to call is 0333 241 4449

We thank you for your patience and understanding during these extremely difficult and unprecedented times.